SecuritySIA ACS compliance achieved in 90 days with Hitdesk
Industry: Manned Security
The challenge
Guarding Professionals were applying for SIA Approved Contractor status for the first time. Their application required demonstrating robust systems for officer management, training records, quality management, and incident reporting. Their existing tools weren't fit for purpose.
The solution
Hitdesk was implemented as the operational backbone of the ACS application. The built-in ACS compliance templates, quality management module, and document control system gave inspectors clear evidence of robust processes. All officer records, training logs, and procedures were migrated to Hitdesk in a structured 90-day programme.
The results
- SIA ACS status achieved first time — no remedial actions required
- 100% of officer records digitised and audit-ready
- Quality management system implemented in 6 weeks
- Inspector noted the "impressive" level of system documentation
- Ongoing ACS maintenance now handled internally — no consultancy fees
We got SIA ACS status first time. The inspector said our documentation was the clearest they'd seen. Hitdesk made it possible.
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