SecurityMulti-site operations unified on one platform
Industry: Manned Security & Electronic Security
The challenge
Cerberus Security managed 12 client sites across the UK, each with their own site-specific procedures, officer rotas, and reporting requirements. Information was scattered across email threads, local files, and individual manager knowledge. Getting a single view of operations required hours of aggregation.
The solution
Each Cerberus site was configured in Hitdesk with its own site profile, specific procedures, post instructions, and dedicated client portal. Officers were linked to their primary sites, with cross-site deployment tracked automatically. A single dashboard gave the operations director a live view across all 12 locations.
The results
- 12 sites managed from one real-time dashboard
- Client reporting time cut from 6 hours to 30 minutes per month
- Site-specific procedures accessible to officers in the field via mobile app
- Cross-site officer deployment tracked automatically
- Client satisfaction scores increased across all accounts
For the first time, I can see exactly what's happening across all our sites in real time. It's transformed how we manage the business.
Ready to see similar results?
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