SecurityScaling from 200 to 500 guards without scaling the admin
Industry: Manned Security
The challenge
Andor Group were growing rapidly — doubling their guard workforce in under 18 months. Their existing approach to compliance management (spreadsheets, shared drives, manual SIA tracking) was already under strain at 200 guards. At 500, it would have been untenable.
The solution
Andor implemented Hitdesk as their central operations platform. All SIA license tracking moved into Hitdesk, with automated alerts fired to both the guard and their manager before any license expired. Guard scheduling, incident reporting, and client portal access were consolidated in one place — replacing seven separate tools.
The results
- 75% reduction in compliance administration time
- Zero SIA license lapses since implementation
- Guard scheduling time reduced from 4 hours to 45 minutes per week
- Client retention improved — real-time reporting portal cited as key differentiator
- Scaled to 500 guards with the same 3-person operations team
We scaled from 200 to 500 guards while reducing admin overhead by 75%. Hitdesk made what would have been chaos completely manageable.
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